![]() He’s also successfully managed others’ emotions despite their potentially irrational behavior. ![]() By detecting and attending to their emotions, then adapting his communication strategy using higher-level mental processes, he’s managed to reduce the complaints against him by 90%. He asks how they’re doing and then starts a chat about the weather. When drivers catch Daniel printing out a ticket, he now starts their interaction with a smile. Often, these lead to complaints about his performance. Over the years, he’s learned that an authoritative, “only doing my job” attitude tends to provoke negative reactions from drivers. Facilitating thoughtĭaniel is a parking inspector, and this means that sometimes people return to their cars to find him printing out a ticket. When everyone starts to listen to one another, per Jane’s suggestion, it’s much simpler to reach a constructive decision together. Both recognition and effective handling of the team’s emotions are at play. Specifically, she’s perceiving that Bob is feeling disrespected and she’s attempting to manage emotions in the room. With this simple request, Jane is demonstrating strong emotional intelligence. When Jane’s college Bob presents a campaign idea, it’s difficult for him to get his point across without another team member talking over him, which demonstrates very little respect and can lead to hurt feelings.īefore the next meeting, Jane calmly suggests that people listen quietly to one another when other’s are presenting. Quite often, this leads to a lot of raised voices. Everyone struggles to get their opinion heard, thinking they have the best idea. Jane works at an advertising agency, and things can get a little hectic during the brainstorming process. We’ll use workplace examples and also consider how EI looks in personal relationships. Let’s look at some examples of how EI skills look in our day-to-day lives, with a particular focus on the relationship between emotional intelligence skills and social skills. Real-Life Examples of Emotional Intelligence
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